We want you to love what you ordered. If something isn't right, you can return or exchange it within 14 days of delivery.
Eligibility
- Items must be unworn, unwashed and in original condition with all tags attached.
- Sale items can be exchanged but are not eligible for refunds.
- Scarves and accessories can be returned only if unopened.
How to request a return or exchange
- Email hello@xyz.com with your order number and the items you want to return or exchange.
- Our team will confirm and share pickup or drop-off details.
- Once we receive and check the item, we will process your exchange or refund.
Refunds
Approved refunds are issued within 5 to 7 working days. Card payments are refunded to the original card. Cash on Delivery orders are refunded by bank transfer or store credit.
Damaged or wrong items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery and we will replace it at no extra cost.